Garret was very professional, knowledgeable and thorough. He went throughout the house to check efficiency in heating and lighting. I love this program because the staff brings to your attention problems area and ways to save. I was able to buy new windows for the entire house with a no interest rate loan and insulate the house at a great savings due to MASS SAVE®. My recent assessment was almost flawless because I was able to do the work needed at a reasonable cost through this program